Refund Policy
Last updated: April 14, 2026
IV. REPLACEMENT & REFUND POLICY
Eligible for Refund / Resend
- • Manufacturing errors (printing, embroidery, color deviation).
- • Damaged, broken, or dented items during shipping.
- • Incorrect item sent (wrong size, color, design).
- • Delivery failure due to carrier error.
- • Item marked delivered but not received (confirmed by carrier).
- • Serious defects where replacement is rejected (100% Refund).
NOT Eligible
- • Incorrect address/phone provided by customer.
- • Used, washed, or customer-damaged items.
- • Change of mind / No longer want the item.
Conditions & Process
- Unboxing Video: Continuous, unedited video from opening the package is mandatory.
- Photos: Photos of the actual product + Shipping labels (small & tracking).
- Timeframe: Submit request via Zalo/Telegram within 3 days of delivery.
IMPORTANT NOTE
We recommend adding the following note to your Product Description to protect your rights:
"To ensure your rights, we kindly ask you to record an unedited video while unboxing the package. This video will serve as proof in case of any issues such as missing, damaged, or incorrect items during shipping.
If possible, please upload the video to Google Drive or Dropbox and share the link with us via message...
Thank you so much for your understanding and cooperation! We hope you have a great shopping experience!!!"